FAQs-Page EN

1. How long does it take to receive my Alibox?

Usually, it takes 2-3 business days. Once your Alibox has been sent, you can ask for the tracking number.

2. I received my Alibox. What must I do now?

You plug it into your TV and it’s ready to play.

If you want the AliTv service, you will have to make the payment by accessing “Our products”, unless you have already done so.

3. How many TVs can I connect to an Alibox? Does it have wifi?

You can connect a TV by Alibox.

Yes, it has wifi. It also works with an Ethernet cable.

4. Once I have purchased the Alibox, do I have to pay a subscription?

You will only have to pay a monthly subscription if you want live TV channels.

Access to movies and TV shows is FREE. Please refer to our ” AliTV ” page.

5. Can I schedule a recording?

Alibox Ultra 4K HD – Recorder:

You can program only one recording at a time. Your presence is not required during registration. You can listen to another program while the recording is done.
Apart from the function of recording, the recorder box is much more powerful and adequate than the Alibox.
His Wifi card is much more powerful than the Alibox.

Alibox:

Alibox does not offer this option. Although you have access to a free on-demand menu for all movies and TV series. He is always up to date with new episodes and movies. When you choose ALITV PLUS, you can rewind your TV channels for up to 72 hours.

6. What Internet speed should I use? Does the Alibox use a lot of Internet data?

We recommend at least 5 mbs for the standard service, and 10 mbps for the PLUS.

Both of the Alibox are designed to use a small amount of Internet data. For 3 hours per day of television, 90 hours per month, 70 GB of Internet will be used.

7. Is there a guarantee?

Yes, we have a guarantee on all items. It goes from 1 year until 3 years.

8. What should I do if I need help?

You can chat with us directly through our website or by email at contact@aliboxtv.com.

Most of the time, we have a large number of requests. So, take the time to read carefully our FAQ, support, and AliTv service pages.

9. Where are you located? How long have you been in business?

We are a global company. Our warehouses and customer service are located in 4 locations:

Joliet, Illinois, United States
Brampton, Ontario, Canada
Desmaraisville, Quebec, Canada
Liverpool United Kingdom.

We have been in business for over 10 years.

10. I'm going on vacation and I want to bring my Alibox. Will it work?

Yes, it will work. Wherever you connect the Alibox to an Ethernet connection, it will work. A Wifi connection, data from your mobile phone or any other type of Ethernet source will work.

11. I do not have a credit card. Can I pay with Bank transfer / Interac transfers ?

Yes you can . When you order on our website, you can choose the payment method at the end. Select the payment method and follow the instructions you will receive.