1. How long does it take to receive my Alibox?


Usually, it takes 4-5 business days. Once your Alibox has been sent, you can ask for the tracking number.

2. I received my Alibox. What must I do now?


You write us for the activation. Once you get a reply from us, you plug it into your TV and it’s ready to play. 

3. How many TVs can I connect to an Alibox? Does it have wifi?


You can connect a TV by Alibox. Yes, it has wifi. It also works with an Ethernet cable.

4. Once I have purchased the Alibox, do I have to pay a subscription?


You will only have to purchase the TV service to get access to TV channels, PPVs, Movies, TV series, etc.

5. Can I schedule a recording?


Yes you can do it with the Alibox 4K recorder Although you have access to a free on-demand menu for all movies and TV series. He is always up to date with new episodes and movies. You can rewind your TV channels for up to 72 hours (option available on the most important TV channels). 

6. What Internet speed should I use? Does the Alibox use a lot of Internet data?


You will need at least 5mbps.

For 3 hours per day of television, 90 hours per month, 70 GB of Internet will be used approximately.

7. Is there a guarantee?


Yes, we have a 3 years guarantee on all items. 

8. What should I do if I need help?


You can chat with us directly through our website or by email at contact@aliboxtv.com.

9. Where are you located? How long have you been in business?


We are a global company. Our warehouses and customer service are located in 4 locations:

  • Joliet, Illinois, United States

  • Brampton, Ontario, Canada

  • Montreal, Quebec, Canada

  • Paris, France

We have been in business for over 12 years.

 

 

10. I’m going on vacation and I want to bring my Alibox. Will it work?


Yes, it will work. Wherever you connect the Alibox to an Ethernet connection, it will work. A Wifi connection, data from your mobile phone or any other type of Ethernet source will work.