internetorder | AliboxTV

CHOOSE YOUR LANGUAGE PLEASE : English, Français , Espanol, etc

 

 

Ordering procedure  ( Canada only, for USA and other countries see at the bottom of the page completely ):

1- order online.  If you want to see the monthly price, please begin the order process, and the price will appear. Depending on your area, the available networks will appear. We cover 98% of the national territory .

2- you will receive your equipment by mail

3- the technician will come and install the internet and equipment at home ( you choose the dates when the technician will come, in the order process) . A few days before the technician will come, you will receive a confirmation email. If you do not receive any email confirmation, please call the customer service and ask . ( see phone number below )

4- Half an hour after, your service is activated.

 

 

 

Follow these steps to order ( Canada only, for USA and other countries see at the bottom of the page completely )

Before ordering, please read all this page

1- visit : www.internetservice.acndirect.com

2- choose language and province

3- choose ” high speed internet ”, in residential services

4- click on ” shop now ”

5- then on ” interner high speed ‘

6- For the rest, you can follow the PDF, or the video!  ( see below )

7- at the end of your order, download your order confirmation, and keep it safe in case you ever need to call the customer service.

8- It usually take 1 or 2 business days to your order to reach the ACN system.

 

 

Video  1/2-

 

 

 

Video no 2/2

 

 

 

 

  • PDF : Order internet + home phone   – English instructions

2018 HOMEPHONE-INTERNET_how_to_order

 

  • PDF : Order Internet –  English instructions

2018 INTERNET-_How_to_order

 

  • PDF:  Commander internet – Instructions en français

2018 internet-comment_faire_une_commande_(1)

 

  • PDF:  Commander internet + téléphonie résidentielle – Instructions en français

2018 TELEPHONE_+_INTERNET_-_Comment_faire_un_commande

While you order, if you do a mistake,  you can simply close the page, and order again ( before the last step , confirmation order ).

 

 

ACN referencing program:
internet / telephone / internet and telephony:
Obtain your service for free when you refer 5 people who subscribe to the same service as you.  You will only have to pay the sales taxes of the service. Your service remains free, as long as your referrals pay for their internet service.

 

 

Important phone numbers:

CANADA ( English & Français )
-Customer service :   877-226-1010
Monday – Friday: 8am-10pm
Saturday: 9am-8pm
Sunday: Closed

– Technical support :  888-414-1958
Monday – Friday: 8:30 a.m. to 11:00 p.m.
Saturday: 9:00 a.m. to 9:00 p.m.
Sunday: 10:00 a.m. to 7:00 p.m.

USA  ( English & Spanish )

Customer Care 877-226-1010 Call:
Monday – Friday: 8:00 a.m. to 10:00 p.m
Saturday: 9:00 a.m. to 8:00 p.m.
Sunday: Closed

eCare (Text or Chat)::
Monday – Friday: 8:00 a.m. to 10:00 p.m.
Saturday: 9:00 a.m. to 8:00 p.m.
Sunday: Closed

Technical Support888-414-1958Monday – Friday: 8:30 a.m. to 11:00 p.m.
Saturday: 9:00 a.m. to 9:00 p.m.
Sunday: 10:00 a.m. to 7:00 p.m.
Customer Care (Spanish)877-226-1010Monday – Friday: 10:00 a.m. to 7:00 p.m.
Saturday & Sunday: Closed.

Technical Support (Spanish)888-414-1958Monday – Friday: 8:30 a.m. to 11:00 p.m.
Saturday: 9:00 a.m. to 9:00 p.m.
Sunday: 10:00 a.m. to 7:00 p.m.

 

 

 

 

Customer care for other countries :

Please visit : http://acninc.com/
Choose your country, then contact option

 

 

If you have an internet service with another provider, please read carefully ( Canada only , for USA and other countries, please call the customer service and ask ): 

 

  • If your internet service is with a principal provider : Bell, Videotron, Cogeco, Rogers, Telus, Shaw, Bell Alliant, etc:

On the order process, after you chose your internet service, you will need to select your current provider. If it asks you to put your customer number with your current provider, please put the correct one ( you will find it your bill with your current provider ) .

REALLY IMPORTANT : The ACN account holder has to be the same one as on your current provider account.
example : if on the Bell account, the service is under James Scott, on Acn, it must be James Scott .

  • If you internet is with a secondary provider, a small company such as distributel, etc :

On the order process, after you chose your internet service, you will need to know if you have internet with cable or ADSL.

Cable : on your internet modem, it is a thick coaxial cable.

ADSL :  on your internet modem, it is a landline cable, the cable you use for a home phone.

 

Then you will have to input your company name.
Afterwards ,  please call your internet company, ask them to cancel your Ethernet service the day before your installation date.

 

 

 

Billing cycle : 

 

Your first bill might be a little be more expansive . It depends you billing cycle :

Example : You get billed every 15th of the month.  You service costs you $50 a month.
You service starts the 1 st of the month.
You first bill might be : Period from 1 – 15 of the month + your next month
= 25$ + 50 $ = 75 $

Then the next months will be : 50$
If you don’t understand the bill, please call the customer service ( see the phone number above)

 

 

 

About the home phone service (if you want to add to your order) ( Canada only , for USA and other countries, please call the customer service and ask ) :

 

ACN uses a digital phone service. It is not a landline service, such as your current provider.

Your home phone service will be linked to your ethernet connection. It is a small device ( provided by ACN ) that you connect to your internet router.
You have 80 worldwide destinations you can call for free ( you can see them during the order process). It does not take any data from your internet connection.

 

 

 

 

Wifi router ( Canada only , for USA and other countries, please call the customer service and ask ):

If you subscribe to Bell’s internet service, the internet router is provided. Otherwise, you will need to obtain an internet router. If you do not have an internet router, they are available on Amazon between $ 30 and $ 40.
Suggestions : If you have the choice, take an internet service that is by cable, and buy yourself a router. You will not be paying for the wifi modem rental, and you will have a better price for a better internet speed.

All of the routers below are without configuration. You plug them, then you have your password and wifi name.

Amazon links  to buy your internet routers :

https://www.amazon.ca/TP-Link-N300-Wireless-Wi-Fi-Router/dp/B001FWYGJS/ref=sr_1_5?rps=1&ie=UTF8&qid=1526747661&sr=8-5&keywords=router%2Bwifi&th=1

 

https://www.amazon.ca/TP-Link-N300-Wireless-Wi-Fi-Router/dp/B016LL724S/ref=sr_1_5?rps=1&ie=UTF8&qid=1526747661&sr=8-5&keywords=router%2Bwifi&th=1

 

https://www.amazon.ca/TP-Link-N300-Wireless-Wi-Fi-Router/dp/B003Y5RYNY/ref=sr_1_5?rps=1&ie=UTF8&qid=1526747661&sr=8-5&keywords=router%2Bwifi&th=1

 

 

 

Order in the USA and other countries :

 

Please visit

1- visit : www.internetservice.acndirect.com

2- at the top completely, select your country

3- choose the service you want to order . ACN is cheaper than 90 % of the concurrence if every service.

4- the order process is intuitive in every service. you can go easily through the whole order, as the website is made to be self ordering.

5- if you have more questions , please call the customer service

USA  ( English & Spanish )

Customer Care 877-226-1010 Call:
Monday – Friday: 8:00 a.m. to 10:00 p.m
Saturday: 9:00 a.m. to 8:00 p.m.
Sunday: Closed

eCare (Text or Chat)::
Monday – Friday: 8:00 a.m. to 10:00 p.m.
Saturday: 9:00 a.m. to 8:00 p.m.
Sunday: Closed

Technical Support888-414-1958Monday – Friday: 8:30 a.m. to 11:00 p.m.
Saturday: 9:00 a.m. to 9:00 p.m.
Sunday: 10:00 a.m. to 7:00 p.m.
Customer Care (Spanish)877-226-1010Monday – Friday: 10:00 a.m. to 7:00 p.m.
Saturday & Sunday: Closed.

Technical Support (Spanish)888-414-1958Monday – Friday: 8:30 a.m. to 11:00 p.m.
Saturday: 9:00 a.m. to 9:00 p.m.
Sunday: 10:00 a.m. to 7:00 p.m.

 

 

 

 

Customer care for other countries :

Please visit : http://acninc.com/
Choose your country, then contact option

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