support page | AliboxTV
Find below our solution to your issue or problem


English:  When you send us an email, please SPECIFY VERY CLEARLY what your problem is. 

Do not simply send “it’s not working” or “my TV service isn’t working”

GIVE US DETAILS IF YOU DON’T WANT TO WAIT MORE

SEND US PICTURES OR VIDEO. BEFORE CONTACTING US, PLEASE LOOK BELOW, AS YOUR PROBLEM OR ISSUE MIGHT BE LISTED BELOW !! THE SOLUTION IS GIVEN WHEN YOU CLICK ON THE LINK.

 

Français: Lorsque vous nous envoyez un email, SOYEZ CLAIR ET PRÉCIS sur votre problème.

Évitez de de dire “Ça ne marche pas” ou “je n’arrive pas à regarder la TV”

DONNEZ DES DÉTAILS SI VOUS NE VOULES PAS ATTENDRE ENCORE PLUS.

ENVOYEZ-NOUS DES IMAGES OU VIDÉOS . AVANT DE NOUS CONTACTER, SVP REGARDEZ LA LISTE DE SOLUTIONS CI-DESSOUS PUISQUE VOTRE PROBLÈME EST PROBABLEMENT LISTÉ !! LA SOLUTION SERA DONNÉ EN CLIQUANT SUR LE LIEN.



Alibox or Android Box

– the ” your stb is blocked, call your provider ” message: Click here

– the ” host not found ” message : Click here

– the login screen  asking for a username and password. click here

-the ”STB has stopped” message . Click here

– ALL tv channels are slow, they bug, they cut, or freezing. Click here

-Only some Tv channels are slow, or bug, or have a synchronisation problem with the sound. Click here

– I have accidentally / on purpose deleted my TV option and I want to have it back by using USB key or email. 2- If you did a factory data reset of your Alibox, and you want to install it back. Click here .

-Find the MAC Address / Change The Portal URL / Get the KitKat option checked. Click here .

-How to get subtitles for on-demand Movies and TV Shows . Click here 

– How to switch from AliboxTV to AliboxTV PLUS – How to to switch from AliboxTV PLUS to AliboxTV. Click here.

-All Channels cut, buffer, freeze or are in blank – What should I do? Click here

– Some Channels are not working. Click here .

– My Internet is plugged by cable and my TV service is working slow, blocked or seeing a black screen. Click here

 



Roku , Mag, Kodi or anything other device:

  • Please follow again all the instructions. If your tv channels don’t work, or that you are experience, or any problem, please relate to solutions for the Alibox / Android devices. Thanks

 

I OWN ONE OF THESE TV BOX. CAN I SUBSCRIBE TO YOUR TV SERVICE?
** YES. CLICK HERE TO SEE HOW TO INSTALL IT.
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