English: When you send us an email, please SPECIFY VERY CLEARLY what your problem is.
Do not simply send “it’s not working” or “my TV service isn’t working”
Français: Lorsque vous nous envoyez un email, SOYEZ CLAIR ET PRÉCIS sur votre problème.
Évitez de de dire “Ça ne marche pas” ou “je n’arrive pas à regarder la TV”
Alibox or Android Box
– the ” your stb is blocked, call your provider ” message: Click here
– the ” host not found ” message : Click here
– the login screen asking for a username and password. click here
-the ”STB has stopped” message . Click here
– ALL tv channels are slow, they bug, they cut, or freezing. Click here
-Only some Tv channels are slow, or bug, or have a synchronisation problem with the sound. Click here
– I have accidentally / on purpose deleted my TV option and I want to have it back by using USB key or email. 2- If you did a factory data reset of your Alibox, and you want to install it back. Click here .
-Find the MAC Address / Change The Portal URL / Get the KitKat option checked. Click here .
-How to get subtitles for on-demand Movies and TV Shows . Click here
– How to switch from AliboxTV to AliboxTV PLUS – How to to switch from AliboxTV PLUS to AliboxTV. Click here.
-All Channels cut, buffer, freeze or are in blank – What should I do? Click here
– Some Channels are not working. Click here .
– My Internet is plugged by cable and my TV service is working slow, blocked or seeing a black screen. Click here
Roku , Mag, Kodi or anything other device: