1. How long does it take to receive my Alibox?

Usually it takes 4-5 days. As soon as you have ordered, you will receive a tracking number once your Alibox has been sent.

2. I received my Alibox. What must I do now?

You write to us for activation. Once you get a response from us, you plug it into your TV and it’s ready to play.

3. How many TVs can I connect to an Alibox? Does it have wifi?

You can connect TV by Alibox. Yes, it has wifi. It also works with an Ethernet cable.

4. Once I bought the Alibox, do I have to pay a subscription?

You will only have to buy the TV service to access TV channels, PPVs, movies, TV series, etc.

5. Can I schedule a recording?

Yes, you can do it with Alibox 4K recorder. Also, you have access to a free on-demand menu for all movies and TV series. It is always up to date with new episodes and movies. You can rewind your TV channels up to 72 hours (option available on major TV channels).

6. What internet speed should I use? Does the Alibox use a lot of internet data?

You will need at least 5 Mbps.

For 3 hours per day of television, 90 hours per month, 70 GB of Internet will be used approximately.

7.Is there a warranty?

Yes, we have a 3 year warranty on all items.

8. What should I do if I need help?

You can chat with us directly through our website or email: contact@aliboxtv.com.

9. Where do you stand? How long have you been in business?

We are a global company. Our warehouses and our customer service are spread over 4 sites:

  • Quebec, Quebec, Canada
  • Paris, France
  • Toronto, Ontario, Canada
  • London, UK
  • Joliet, IL, United States

We have been in business for over 12 years.

10. I'm going on vacation and I want to bring my Alibox. Will it work?

Yes, it will work. Anywhere you connect the Alibox to an Ethernet connection, it will work. A Wifi connection, data from your mobile phone or any other type of Ethernet source will work.